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3 Keys to Creating a Phenomenal Customer Experience

  • 02/07/2018
  • 8:00 AM - 9:00 AM
  • The Legacy at Clover Blossom - 100 McAuley Drive



The 3 Keys to Creating a 5-Star Customer Experience - presented by Beth Sears, Ph.D., President, Workplace Communication, Inc.

Businesses lose thousands of dollars a year due to poor customer service and it often boils down to the behavior of one person! To create a 5-star customer experience, leaders need to understand the 3 Keys which create incredible customer service.

  1. Learn the different motivating techniques that help employees understand the noble purpose of their work (especially useful with younger workers)
  2. Identify how to improve internal customer service which helps create your external customer experience
  3. Gain knowledge of key communication strategies which dramatically improve the experience your customers receive.

Wednesday, February 7, 2018 - 8am to 9am

Note: Please arrive by 7:45am as the seminar will start promptly at 8am.

The Legacy at Clover Blossom - Media Room
100 McAuley Drive
Rochester, NY 14610

FREE Continental Breakfast

Registration is required. Admission is FREE for members and $20 for non-members.

Event Underwriter: The Legacy at Clover Blossom.

The Legacy at Clover Blossom - Nestled in the woods near a charming residential neighborhood in the Town of Brighton and moments away from world-class arts and entertainment in Rochester, New York’s cultural district, Legacy at Clover Blossom is a premier residence for discerning older adults.