Log in
  • Home
  • Expert Edge Seminar-Customer centric social media marketing

Expert Edge Seminar-Customer centric social media marketing

  • 08/08/2018
  • 8:00 AM - 9:00 AM
  • The Legacy at Clover Blossom - 100 McAuley Drive



Customer centric social media marketing

All organizations know they need to be marketing and interacting with customers on social media but many don’t understand the importance of building relationships using these platforms. My seminar will educate what a true customer centric organization looks like and how social media marketing can be used to build customer lifetime value.

Topics that will be discussed:

• What is customer centricity?

• Importance of social media to help build customer centricity

• How to effectively use Instagram, Facebook, Twitter, LinkedIn, Pinterest to perform customer centricity

• Best practices for higher engagement

• Ads for success

• Measurement

• Closing


Marvin Deitz, MS, PhD. is a world renown expert and speaker on customer centricity teaching the methodology for 7 years for the RIT Service Leadership Innovation (SLI) Master’s program in Dubai and Croatia. He is also the Director of the Customer/Corporate Happiness RIT Certification program in the UAE as requested by the Prime Minister of the UAE and President of the RIT Dubai. Dr. Deitz is the founder of the Customer Happiness Institute which is a customer centric and digital marketing company focused on helping businesses create happier customers and building customer lifetime value.

Wed.,  August 8, 2018, 8-9am 

Note: Please arrive by 7:45am as the seminar will start promptly at 8am.

The Legacy at Clover Blossom - Media Room
100 McAuley Drive
Rochester, NY 14610

FREE Continental Breakfast

Registration is required. Admission is FREE for members and $10 for non-members.

Event Underwriter: The Legacy at Clover Blossom.

The Legacy at Clover Blossom - Nestled in the woods near a charming residential neighborhood in the Town of Brighton and moments away from world-class arts and entertainment in Rochester, New York’s cultural district, Legacy at Clover Blossom is a premier residence for discerning older adults.